Introducing SATO – an AI-powered technical assistant that provides instant access to knowledge about SATEL products and solutions, 24 hours a day.
SATO is built on more than 700 technical documents, manuals, procedures, and the expertise developed by the SATEL Technical Support Department over the past 15 years.
Available 24/7, SATO communicates in more than 40 languages and can handle hundreds of conversations simultaneously. It is accessible via WhatsApp and Telegram, making technical support available whenever you need it.
What can SATO do?
SATO provides instant access to:
- SATEL product documentation, including INTEGRA, PERFECTA, VERSA, BE WAVE, ACCO, ABAX 2 and MICRA,
- installation, programming and configuration manuals,
- datasheets, technical specifications and service procedures,
- the knowledge and expertise of the SATEL Technical Support Department.
In addition, SATO helps users quickly find the right information, explains device configuration, guides them step by step through procedures, provides technical specifications, supports the resolution of technical issues related to SATEL products, and can even assist in preparing installation designs.
Two levels of support
Basic
Available to all users without login or authorization. It covers answers to the most frequently asked questions, including:
- arming and disarming systems,
- LED indicator interpretation,
- battery replacement,
- general product comparisons,
- contact information.
Professional
Designed for installers after a one-time authorization. It provides access to advanced technical knowledge, including:
- programming,
- DLOADX configuration,
- wiring diagrams,
- firmware,
- service mode,
- the SATEL Technical Support knowledge base.
To access SATO Professional, visit the SATEL Support website.
Important information
SATO is your first point of contact and instantly answers most common technical questions. For cases requiring personal assistance, such as certifications, audits or complex projects, it will refer users to the SATEL Technical Support Department.
